The telephony system for every big company
- Powered by renewable energy
- Integrated social media channels
- Smart data
Are you looking for a telephony system that transforms your large-scale enterprise's customer contact into a personal experience? Then purchase the software from Omnidesk in Leiden. We are directly connected to the Dutch telephony network. This ensures you always have a good phone connection and saves you a lot of time. Make your customers and your employees happy with our innovative and user-friendly software.
With Omnidesk's telephony system, you benefit from seamless integration with all your media channels. Our website software integrates your phone channels, email systems, live chats, and social media. Henceforth, make calls with our VoIP system for a flawless connection and fast communication. You can also listen in on calls within your customer service software via this system. Further optimize your customer service with a ticket system as a supplement to our telephony system. This allows you to easily collect all your customers' questions, so they can be answered efficiently. Your employees communicate easily via the browser or phone devices to quickly handle telephony tickets.
The majority of important channels are fully integrated into our platform, including telephony.
Provide personal service with an overview of all communications per customer.
From intelligent auto-replies to live call transcription, our extensive AI options are designed to handle volume without losing the human touch.
Our reporting tools make it easy to track many statistics of your large customer service.
Stop wrestling with complex tools and start resolving tickets faster. Our helpdesk system combines robust support capabilities with an intuitive, user-friendly interface designed for modern teams. By choosing a homegrown European solution, you get world-class performance with a partner that understands your market and your needs.