All media channels
All social media channels are integrated in our platform.
One timeline per customer
Provide personal service with an overview of all communications per customer.
Run extensive reports with personal options and dashboards.
Lots of telephony features to run a professional callcenter.
Offer great service
Optimal integration with all popular channels
Be assured of a good connection with the highest valued service channel. With Omnidesk you are directly connected to the Dutch telephone network.
Snooze, time or plan customer tickets. Offer your customers personal service with our extensive email capabilities.
Live chat and Whatsapp
All popular media channels are fully integrated at Omnidesk. That means accessible service for customers and a user-friendly platform for your customer staff.
Answer private and public messages quick and fast thanks to the full integration of Facebook, Instagram and Twitter in our platform.
Connect Google's Dialogflow, IBM Watson or any other chatbot to continue the conversation smooth from chatbot to customer support.
Manage customer interactions in one timeline
With our application we integrate all interactions from different media channels into one timeline per customer. With this clear overview per customer, you turn service and support into a personal experience.
Switch easy between all media channels with Omnidesk’s platform. Does your customer prefers a confirmation by email or text message? You’re just one click away.
We believe you should focus on what you’re good at. Let us take responsibility of the technical foundation and we make sure your customer service is steady as a rock.
Let data work for you
Take your customer service to the next level with our smart dashboards. Set KPIs, configure your data and generate live charts and tables.
Wigets and facts
More than 50 KPI's and dozens of group and filter options to get the data you want.
It is possible to put live-data in the widgets. This is useful for a lot of scenarios, like the amount of waiting calls at the moment.
We have a special module to connect your datawarehouse with our systeem, like PowerBI, clickview etc.
VOIP and telephony
One of our USP's is that we run our own telephony platform. The platform is directly connected with the telephone network, ensuring a smooth telephone line.
With the advanced call flow to you can configure an IVR, route customers to the right staff, make a menu and much more.
Employees can use the browser or the telephone to call.
Traffic, listen-in and recordings
With a special traffic-screen you can see the demand of the channels live and act on that data. This is ideal for larger callcenters. Also you can listen-in to calls from your desk and listen to recordings.
Work from home
Our user-friendly dashboard allows users to collaborate and work remotely wherever and whenever. We make it easy for customer service employees to work from home.
Full ticketing options
Omnidesk supports triggers, crons, priorities, group and user assignments, SLA’s and views.
Measure your service level
Set the lead time per ticket and create priority in your system. Do you promise customers to respond within 3 hours? In our dashboard you can see exactly which tickets needs priority.
Live channel tools
Omnidesk provides extra tooling for live channels. This way, floorwalkers and trafficers keep track on the crowds and the supply of the customer service staff.
Macros are predefined actions, such as a form, priority, email and internal note. This allows the customer service staff to work more efficiently in the dashboard.
Almost everything that can be done via our browser application can also be done via our API. This makes integrations from your own software very accessible.
- EU hosting and organisation
- GDPR Privacytooling
- Training, support en implementation
- Friendly voice when you call us
- Personal answer to your questions
Pricing depends on:
- Number of users
- Required support
- Required SLA
- Other configurations