Why the best customer services choose Omnidesk

All media channels

All social media channels are integrated in our platform.

One timeline per customer

Provide personal service with an overview of all communications per customer.

Smart data

Run extensive reports with personal options and dashboards.


Lots of telephony features to run a professional callcenter.

Offer great service

A helpdesk system with optimal integration into all popular channels


Rest assured of a robust connection with the most highly regarded service channel. With our helpdesk system, you are directly linked to the national telephone network.


Postpone, schedule or plan customer tickets. Provide your customers with personalised service through our comprehensive email capabilities.

Live chat and Whatsapp

All renowned media channels are fully integrated at Omnidesk. This results in accessible service for customers and a user-friendly platform for your customer service team.

Social media

Respond to private and public messages swiftly thanks to the full integration of Facebook, Instagram, and Twitter into our platform.


Connect Google's Dialogflow, IBM Watson or any other chatbot to ensure smooth transitions from chatbot to customer support.

Consolidate customer interactions into a single timeline

Our helpdesk system is an excellent alternative to common ticket systems. With our application for customer contact, we integrate all interactions from various media channels into one timeline per customer. This clear overview per customer allows you to turn service and support into a personal experience.


Switch between all media channels with ease using Omnidesk’s platform. Does your customer prefer confirmation via email or text message? You're just a click away.


We believe you should concentrate on your strengths. Allow us to handle the technical foundation, ensuring your customer service remains rock solid.

Harness the power of your data

Elevate your customer service with our intelligent dashboards. Define KPIs, organise your data, and generate live charts and tables.

Wigets and facts

Access to over 50 KPI's and numerous grouping and filtering options to obtain the data you need.


It is possible to display live data in the widgets. This is useful for numerous scenarios, such as displaying the current number of waiting calls.


We offer a specialised module to connect your data warehouse with our system, compatible with solutions like PowerBI, clickview etc.

VOIP and telephony

One of our unique selling points is our proprietary telephony platform. The helpdesk system is directly connected with the telephone network, ensuring a seamless telephone line.


With the advanced call flow, you can configure an IVR, direct customers to the right personnel, construct a menu, and more.


Employees have the option to use either the browser or the telephone to make calls.

Traffic, listen-in and recordings

With a specialised traffic-screen, you can live monitor the demand of the channels and make data-informed actions. This is particularly beneficial for larger call centres. Additionally, you can listen-in to calls from your desk and access recordings.

EU Support and Hosting,
100% wind energy.

Create the best customer service department

Product features to team up

Work from home

Our user-friendly dashboard allows users to collaborate and work remotely wherever and whenever. We make it easy for customer service employees to work from home.

Full ticketing options

Omnidesk supports triggers, crons, priorities, group and user assignments, SLA’s and views.

Measure your service level

Set the lead time per ticket and create priority in your system. Do you promise customers to respond within 3 hours? In our dashboard you can see exactly which tickets needs priority.

Live channel tools

Omnidesk provides extra tooling for live channels. This way, floorwalkers and trafficers keep track on the crowds and the supply of the customer service staff.


Macros are predefined actions, such as a form, priority, email and internal note. This allows the customer service staff to work more efficiently in the dashboard.

API-first design

Almost everything that can be done via our browser application can also be done via our API. This makes integrations from your own software very accessible.

Experience the power of our software

Discover the robust capabilities and user-friendly design of our helpdesk system. Request a demo today and witness firsthand how our helpdesk system can streamline your operations, enhance customer interactions, and provide valuable insights to drive your service to new heights. Don't just take our word for it, experience our Freshdesk alternative yourself.



This is what customers say about Omnidesk:

Since we use Omnidesk we have a clear overview and insight into all the channels with just one click!
Omnidesk has contributed a lot to Simyo's high NPS score. The fact that the software is based on the input and wishes of our team makes it valuable and very user-friendly. Omnidesk is the customer service software that best fits our needs. I highly recommend it!
Our team often communicates with customers via social media. Omnidesk makes this so much easier! No switching between platforms, but one clear overview and screen.
bird Contact us for a free demo
Contact us


Always included:

  • EU hosting and organisation
  • GDPR Privacytooling
  • Training, support en implementation
  • Friendly voice when you call us
  • Personal answer to your questions

Pricing depends on:

  • Number of users
  • Required support
  • Required SLA
  • Other configurations